Right of withdrawal
BACK SABERS:
Must be returned within 14 days (from date of invoice). We check each sword and sword with shipping, also if an item arrives damaged, please notify us immediately at the following number +33 4 71 75 90 35 or by email at commande@balp-france.fr. Do not forget to provide us with the reception report from the transport company.
Custom sabers as engraved blades: No return is taken into account unless the saber is damaged.
Please take note, that steel is a metal, and just like other materials, it can get tired in time. Even if the blades are wide, thick or flexible, they may break under certain circumstances. Use your sword only with respect - it's not a toy.
In case one of our blades breaks during the first year after purchase, we will replace it.
We assume that the sword is used in normal conditions and is not deliberately destroyed. If in doubt, we will send the slide to a laboratory for analysis for reasons of the defec
Made-to-measure article:
Item made to measure (example: laser engraved blade ...) that have no defect, should not be returned due to the fact that the product has been customized. When a custom item is ordered, your credit card will start at the time the item goes into production.
When returning an item, please include a copy of the invoice to ensure proper tracking of the return and credit your account. Please also assure the item for its full value during a referral.
If you have questions about the return of the article, please write to us by email (we try to answer ALL requests by e-mail the same day - but sometimes some request requires a full day to answer, which means may explain some slowness, thank you for your understanding)
Returns must be made to the following address:
BALP -JEREM'J
Attn: Return goods
88 rue Fontvielle
43120 La Chapelle d'Aurec - France
Tel: +33 4 71 75 90 35
The customer is responsible for all shipping costs.
We reserve the right to charge a restocking fee on items that are returned AFTER the period mentioned above
