We have selected the most frequently asked questions. Before contacting us for a question, we invite you to consult the list below to check if your question has already been answered.
This list of questions is not restrictive, so if you have other questions that we have not answered, do not hesitate to contact us.
Please note that order processing by email may be slower than orders placed by the website, so we recommend using the online ordering system.
If you do not want to use the online sales system, this is possible. In this case you can choose the following options:
The terms of sale establish the rules of a contract between you and our company. This also includes details of delivery time and return policy. If you do not accept the terms of sale, no contract can be established. We invite you to check the conditions of sale.
We always consider the requests, so we thank you to send us your request with the quantity you want, we will have pleasure to make you an offer and will send you information and possible discounts.
You can contact our customer service at the following number: +33 4 71 75 90 35 or by email at email@example.com and we will have pleasure to help you.
This means that all products have been sold and that the production is doing everything possible to make up for the delay on the missing items. The production time is about 4 to 8 weeks. You can maintain your order and it will be sent to you as soon as possible. In any case we do everything to guarantee fast deliveries. We will keep you informed by email or fax or phone depending on your order.
In general, we try to keep all items in stock. Our shipments are everyday. If the item you want is in stock and it is not a customized item, delivery can be made within 2-3 days. Orders are shipped by Colissimo or courier that deliver within 2-3 days. (Please note that we have no control over the delivery time of carriers).
When placing your order, contact us by phone: In French 04 71 75 90 35 or by email at firstname.lastname@example.org informing us of your desire for express delivery.
Please note that all express shipments will be billed to an Express shipment.
We deliver anywhere in the world.
Your order must be returned to us within 14 days from the date of invoice. We check all sabers and swords before shipment, so if your item arrives damaged, thank you to contact us at the following number: +334 71 75 90 35 or by email at email@example.com. Thank you for preparing the goods receipt report from the shipping company. Custom products are not returnable unless the sword / sword is defective.
Check firstly that the quantities of items received correspond to the delivery note or invoice that you have also received.
You have different payment options. Please take note that the shipping of your order will be done only after its perfect payment.