We have selected the most frequently asked questions. Before contacting us for a question, we invite you to consult the list below to check if your question has already been answered.

This list of questions is not restrictive, so if you have other questions that we have not answered, do not hesitate to contact us.

• Order by mail or email:

Please note that order processing by email may be slower than orders placed by the website, so we recommend using the online ordering system.

If you do not want to use the online sales system, this is possible. In this case you can choose the following options:

• write us email to commande@balp-france.fr with your order indicating the following information:
  • Article number
  • Description of the article
  • Unit price
  • Amount
  • Total price
  • Your full address with phone number for deliveries.
  • Your method of payment.
  • Copy of your identity card. When sending by fax, make sure the copy is clear for readability.

 

• Why should I accept the terms of sale ?:

The terms of sale establish the rules of a contract between you and our company. This also includes details of delivery time and return policy. If you do not accept the terms of sale, no contract can be established. We invite you to check the conditions of sale.

•  Can I get discounts for order quantity?

We always consider the requests, so we thank you to send us your request with the quantity you want, we will have pleasure to make you an offer and will send you information and possible discounts.

•  I have problems ordering online: What should I do?

You can contact our customer service at the following number: +33 4 71 75 90 35 or by email at commande@balp-france.fr and we will have pleasure to help you.

 

•  What happens if the item I order is no longer in stock? Can I get a delivery?

This means that all products have been sold and that the production is doing everything possible to make up for the delay on the missing items. The production time is about 4 to 8 weeks. You can maintain your order and it will be sent to you as soon as possible. In any case we do everything to guarantee fast deliveries. We will keep you informed by email or fax or phone depending on your order.

• What is your delivery time?

In general, we try to keep all items in stock. Our shipments are everyday. If the item you want is in stock and it is not a customized item, delivery can be made within 2-3 days. Orders are shipped by Colissimo or courier that deliver within 2-3 days. (Please note that we have no control over the delivery time of carriers).

• What if I want express delivery?

When placing your order, contact us by phone: In French 04 71 75 90 35 or by email at commande@balp-france.fr informing us of your desire for express delivery.

Please note that all express shipments will be billed to an Express shipment.

• In which country do you deliver?

We deliver anywhere in the world.

 

•  What is the cost of deliveries?
  • European Union: Free shipping within the European Union for any order above 350 € TTC. Standard mode delivery.
  • Outside the European Union: 65 euro.

 

•  What about customs rights? Do I have to pay additional taxes?
  • European Union: No additional fees or additional charges for deliveries within the European Union. The billing is done at the legal rate of VAT. For deliveries outside France, if you have an intra-community VAT number, thank you to inform us for an invoice HT.
  • Outside the European Union: Contact us at the following address: commande@balp-france.fr​​

• My order arrived damaged. What should I do ?

Your order must be returned to us within 14 days from the date of invoice. We check all sabers and swords before shipment, so if your item arrives damaged, thank you to contact us at the following number: +334 71 75 90 35 or by email at commande@balp-france.fr. Thank you for preparing the goods receipt report from the shipping company. Custom products are not returnable unless the sword / sword is defective.

•  My order arrived incomplete. What should I do ?

Check firstly that the quantities of items received correspond to the delivery note or invoice that you have also received.

• If yes: This means that your order has been sent partially due to longer delivery times on certain items. Missing items will be delivered to you as soon as possible.
• If no: Please contact us immediately at the following number: +33 4 71 75 90 35 or by email at commande@balp-france.fr. Thank you for preparing the goods receipt report from the shipping company. Cartons may have gone astray. We sometimes deliver orders in multiple packages. All our expeditions are followed.

 

•  How can I pay for my purchases?

You have different payment options. Please take note that the shipping of your order will be done only after its perfect payment.

 

• Via our online sales system: You must follow the instructions and different settlement proposals. Online sales are secure.
• Credit Card (VISA, MASTER). You can contact us at the numbers +33 4 71 75 90 35 or by email at commande@balp-france.fr. We need your credit card number, expiration date and the 3 security digits behind your card.
• Bank transfer: You can make a bank transfer to our account. Please contact us for details of our account.
• By check (only available for with french account): To the order of JEREM'J and sent to the following address: BALP - JEREM'J - 88 rue Fontvielle 43120 La Chapelle d'Aurec, France.